Who to Contact

Energy Fraud

If you know someone who has tampered with their meter or is attempting to defraud their electricity or gas supplier please fill out the ‘Report Energy Fraud’ form*. Please note: If you do not provide the full address of the property in question for the alleged tampering, the authorities and energy company responsible for the meter will not be able to investigate.

Alternatively, see our list of UKRPA Members to contact the distribution business for the electricity distribution area where you feel the tampering is taking place, or if you know the energy supplier.

If you smell gas or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free Gas Emergency Services emergency line immediately on 0800 111 999.

Please see ‘Complaints’ if you have an issue with your supplier.


*All communication with the UKRPA, and especially personal data, is kept confidential and is not shared with third parties, unless strictly necessary, in conformity with the “Disclosure of Your Information” clause in our Legal & Privacy Statement.

Please also note that reporting on individuals tampering with electricity and gas meters does not constitute a breach of GDPR conditions. Under the GDPR, processing of personal data by “competent authorities for the purposes of the prevention, investigation, detection or prosecution of criminal offences or the execution of criminal penalties, including the safeguarding against and the prevention of threats to public security” is outside the scope of this Regulation (Article 2.2.d).

Furthermore, the provision of information to the competent authorities has the lawful basis for processing as stated in Article 6.1.e: “processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller”.