Members of the UKRPA

The role of MeterPlus is to provide a full range of metering services and solutions from the installation of meters to meter reading using the latest technology, as well as providing a full end to end Revenue Protection and Accounts Collection service, to Npower as well as other major utility service providers in the gas, electricity and water industries. The main area of operation is in the North of England, with a presence in other parts of the country.

Phone – 0800 980 3496

Email – Revenue.Protection@npower.com

Phone – 0800 074 1976 (For MPANs with a prefix 18000)

Phone – 01925 422044 (For MPANS with a prefix 13000)

Email – Revenue.protection@scottishpower.com

Phone – 0845 603 1144

Email – Wpdrevprot@westernpower.co.uk

Northern Ireland Electricity Networks Revenue Protection Unit provides a Revenue Protection function on behalf of all suppliers of electricity in Northern Ireland, in line with an agreed Code of Practice written specifically for the province.

Customers can report suspected metering equipment interference by any of the following methods:

Phone – 02890 766890

Fax – 02838 368702

Email – Revenue.protection@nienetworks.co.uk

We are the electricity distributor for 8 million people across the Northeast, Yorkshire and North Lincolnshire. We distribute electricity to 3.9 million homes and businesses across the region through our network of substations, overhead power lines and underground cables. We are a subsidiary of Berkshire Hathaway Energy, which also owns other energy companies – mainly in North America. We provide a theft in conveyance service throughout our service areas. We do not offer a commercial revenue protection service to electricity suppliers.

Customers can report suspected metering equipment interference by any of the following methods:

North East – 0800 668 877

Yorkshire – 0800375675

Email – General.Enquiries@northernpowergrid.com

Electricity North West Revenue Protection is a regional Distribution Network Operator, dealing with all aspects of theft of electricity for ’16’ MPANs, covering the original NORWEB footprint.

For general enquiries:

Phone – 0800 0015 269

Email – revenueprotection@enwl.co.uk

Revenue Protection Team Leader, Email – karen.ainsworth@enwl.co.uk

For Reports of Electricity or Gas Abstraction please contact:

Phone – 0800 587 2737

Email – RevProEl@centrica.com

For Reports of Electricity or Gas Abstraction please contact:

Phone – 0345 769 7887

Email – Power.theft@sse.com

Phone – 0116 296 4174

Email – Info@abmus.co.uk

Haste Ltd provides a nationwide revenue protection service for domestic and commercial supply points, working with some of the industries biggest Suppliers.

Phone – 01530 517 960

Email – RPServices@hasteltd.co.uk

For Reports of Electricity or Gas Abstraction please contact:

Phone – 0333 009 7002

Email – RPScontactus@edfenergy.com

Secure Meters (UK) Ltd has been one of the leading providers of electronic metering in UK since it was formed as Polymeters Response International Ltd (PRI Ltd) in 1988. Secure Meters Group has been in the business of energy measurement for more than 20 years and has an installed base of over 12.5M meters worldwide spread over more than 50 countries.

Revenue Protection is a particular expertise within the company with many years experience operating in developing energy markets around the world. It is likely that we have already faced and managed the RP metering issues you face today.

Secure is leading the deployment of Smart Metering projects in the mandated rollout in Victoria, Australia, which is generally regarded as the most function-rich deployment of smart metering around the world. These projects involve WAN, outage detection, provision of DNO data from each metering point, remote download of firmware, and adoption of HAN for in home displays.

Secure Meters is heavily involved in the consultation process for the UK Smart Metering Programme, Secure is engaged in Smart Homes and customer engagement to achieve energy awareness, leading to more efficient use of energy and reductions of costs and CO2 , Secure group company Horstmann Controls is leading the debate, providing intelligent Home Gateways and Intelligent Heating Controls.

For more information contact: sales_uk@securemeters.com

Lead Contact:

Name – Shane Ozouf

Email – Meter@jec.co.uk

We offer efficient, reliable, cost-effective, value-adding revenue protection services, designed to support electricity, gas and water suppliers on commercial and residential accounts. Enabling them to save time and resources on a range of services including:

• Pre-Disconnection Visits
• Void & Vacant Visits
• Theft of Gas/Electric Visits
• Vulnerable Visits
• Information Gathering Visits
• Court Attendances to obtain Warrant of Entry
• Isolation/Disconnection Attendances
• Debtor Trace/Location Enquiries
• Cash Site Collection Services
• Manual and Automatic Meter Reading Services

Phone – 0114 236 5042

24-hour contact – 07774 982531

Email – Enquiries@blackthorneutilities.co.uk

Lead Contact:

Name – James Kneen

Phone – 01624 687663

Email – james.kneen@manxutilities.im

The revenue protection team for Npower residential customer services are based in Stoke-on-Trent. The team is responsible for the investigation, detection and prevention of illegal abstraction of both gas and electricity.

Phone – 0845 0704015 Electricity

Phone – 0845 1663459 Gas

Email – Revenue.Protection@npower.com

For more information about Phoenix Natural Gas and Revenue Protection Services please contact the following:

Phone – 028 90555582

Email – revenueprotection@phoenixnaturalgas.com

UK Power Networks does not offer a Revenue Protection Service to external parties. Please contact the registered Supplier. Emergency situations (arcing, sparking, the smell of burning) necessitating a ‘make-safe’ attendance may be passed to our 24-hr Service Delivery Centre on 0800 316 3105.

Phone – 0845 4503805

Email – NHHMOqueries@lowribeck.co.uk

Phone – 01827 318 377

Email – Revenue-protection@hydron.uk.com

Phone – 01750 724631

Email – rpu@sparkenergy.co.uk

Face2Face Contact specialise in providing field services for businesses needing to make contact with occupants or carry out investigatory visits to residential, commercial or industrial premises. Services include utility service visits, account rehabilitation, information gathering, site surveys, licence checks, debt recovery and financial means testing, however, our service is flexible and can be tailored to meet any bespoke visit requirements.

Name – Andy Flynn

Phone – 01789 413710

Email – A.flynn@face2facecontact.co.uk

Phone – 0844 5678 427 (follow options for Metering from the recorded menu)

Email – RevenueProtection@Besutilities.co.uk

Phone – 01962 891164

Email – revenueprotection@utilita.co.uk

ESB Networks is responsible for the operation, maintenance and development of the electricity distribution system in the State.

The electricity distribution network includes all distribution stations, overhead electricity lines, poles and underground cables that are used to bring power to Ireland’s 2.3 million domestic, commercial and industrial customers. ESB is also a meter operator, who install, maintain and read the meters of 2.3 million electricity customers up to four times annually and provide this information to suppliers.

Phone – 1850 211827

Email – REVP.esbnetworks@esb.ie

Grosvenor Services Group is a utilities sector specialist, working with 18 UK energy and water companies, delivering customer-facing office and field-based services.

Grosvenor provides an end-to-end energy theft investigation service from lead right through to warrant via a nationwide field team skilled in revenue protection, customer engagement and debt collection:

• Transforming your data into actionable informationScheduling /deploying our UK wide specialist investigation team
• Conducting full on-site investigations, detecting /remedying theft and abstraction
• Assessing theft value and commencing payment collection
• Highly experienced in court procedures and warrant execution
• Working with your engineers to isolate the issue and make safe

Phone – 0333 123 1471

Email – admin@grosvenorservices.co.uk