Members of the UKRPA

Npower are a gas and electricity supplier in the United Kingdom. Energy theft can lead to unsafe metering installations so immediate remedial action is taken as the safety of our customers and the wider public is paramount.

Lead contact – Mike Wilkinson

Phone – 07802177153

Email – Mike.wilkinson@npower.com

Phone – 0800 074 1976 (For MPANs with a prefix 18000)

Phone – 01925 422044 (For MPANS with a prefix 13000)

Email – Revenue.protection@scottishpower.com

Phone – 0845 603 1144

Email – Wpdrevprot@westernpower.co.uk

Northern Ireland Electricity Networks Revenue Protection Unit provides a Revenue Protection function on behalf of all suppliers of electricity in Northern Ireland, in line with an agreed Code of Practice written specifically for the province.

Customers can report suspected metering equipment interference by any of the following methods:

Phone – 02890 766890

Email – Revenue.protection@nienetworks.co.uk

We are the electricity distributor for 8 million people across the Northeast, Yorkshire and North Lincolnshire. We distribute electricity to 3.9 million homes and businesses across the region through our network of substations, overhead power lines and underground cables. We are a subsidiary of Berkshire Hathaway Energy, which also owns other energy companies – mainly in North America. We provide a theft in conveyance service throughout our service areas. We do not offer a commercial revenue protection service to electricity suppliers.

Customers can report suspected metering equipment interference by any of the following methods:

North East – 0800 668 877

Yorkshire – 0800375675

Email – General.Enquiries@northernpowergrid.com

Electricity North West Revenue Protection is a regional Distribution Network Operator, dealing with all aspects of theft of electricity for ’16’ MPANs, covering the original NORWEB footprint.

For general enquiries:

Phone – 0800 0015 269

Email – revenueprotection@enwl.co.uk

Revenue Protection Team Leader, Email – karen.ainsworth@enwl.co.uk

For Reports of Electricity or Gas Abstraction please contact:

Phone – 0800 587 2737

Email – RevProEl@centrica.com

For Reports of Electricity or Gas Abstraction please contact:

Phone – 0345 769 7887

Email – Power.theft@sse.com

Phone – 0116 296 4174

Email – Info@abmus.co.uk

Haste Ltd is an established nationwide revenue protection service, working with many UK suppliers. Haste are fully accredited and offer a full end to end service for both electric and gas, these services include:

• Response to all category jobs with full in house technical staff.
• Full UK coverage.
• Single, three phase and commercial (including CT).
• Full warrant process.
• Real time reporting, including police statements and geographic / date stamped photos.
• Evidence collection and storage.
• Meter installation, including SMART meters.

Phone – 01530 517 960

Email – RPServices@hasteltd.co.uk

For Reports of Electricity or Gas Abstraction please contact:

Phone – 0333 009 7002

Email – RPScontactus@edfenergy.com

Secure Meters (UK) Ltd has been one of the leading providers of electronic metering in UK since it was formed as Polymeters Response International Ltd (PRI Ltd) in 1988. Secure Meters Group has been in the business of energy measurement for more than 20 years and has an installed base of over 12.5M meters worldwide spread over more than 50 countries.

Revenue Protection is a particular expertise within the company with many years experience operating in developing energy markets around the world. It is likely that we have already faced and managed the RP metering issues you face today.

Secure is leading the deployment of Smart Metering projects in the mandated rollout in Victoria, Australia, which is generally regarded as the most function-rich deployment of smart metering around the world. These projects involve WAN, outage detection, provision of DNO data from each metering point, remote download of firmware, and adoption of HAN for in home displays.

Secure Meters is heavily involved in the consultation process for the UK Smart Metering Programme, Secure is engaged in Smart Homes and customer engagement to achieve energy awareness, leading to more efficient use of energy and reductions of costs and CO2 , Secure group company Horstmann Controls is leading the debate, providing intelligent Home Gateways and Intelligent Heating Controls.

For more information contact: sales_uk@securemeters.com

Lead Contact:

Name – Richard Marriott

Phone – 01534 505677

Email – rmarriott@jec.co.uk 

We offer efficient, reliable, cost-effective, value-adding revenue protection services, designed to support electricity, gas and water suppliers on commercial and residential accounts. Enabling them to save time and resources on a range of services including:

• Revenue Protection Visits (Commercial and Domestic)
• Faulty Meter Visits
• TRAS Investigation Visits
• Gas and Electricity Theft Detection Incentive Scheme (GTDIS/ETDIS)
• Meter Inspections
• Meter Reading and Data Aggregation
• Non Vend or Payment Issues
• Crossed Metering
• Trace and Label
• Section 17 of P.A.C.E/Police Statement Requests
• Continuity of Evidence and Documenting
• Resolution Visits
• Cash Collection
• PDV Visits
• Void and Vacant Visits
• Warrant Application
• Warrant and Isolation Attendances
• Vulnerability Visits
• Information Gathering Visits

Blackthorne is proud to have achieved its ISO 9001:2015 certification.

Phone – 0114 236 5042

24-hour contact – 07774 982531

Email – Enquiries@blackthorneutilities.co.uk

Lead Contact:

Name – James Kneen

Phone – 01624 687663

Email – james.kneen@manxutilities.im

For more information about Phoenix Natural Gas and Revenue Protection Services please contact the following:

Phone – 028 90555582

Email – revenueprotection@phoenixnaturalgas.com

UK Power Networks does not offer a Revenue Protection Service to external parties. Please contact the registered Supplier. Emergency situations (arcing, sparking, the smell of burning) necessitating a ‘make-safe’ attendance may be passed to our 24-hr Service Delivery Centre on 0800 316 3105.

Phone – 0845 4503805

Email – NHHMOqueries@lowribeck.co.uk

Face2Face Contact specialise in providing field services for businesses needing to make contact with occupants or carry out investigatory visits to residential, commercial or industrial premises. Services include utility service visits, account rehabilitation, information gathering, site surveys, licence checks, debt recovery and financial means testing, however, our service is flexible and can be tailored to meet any bespoke visit requirements.

Name – Andy Flynn

Phone – 01789 413710

Email – A.flynn@face2facecontact.co.uk

Phone – 0844 5678 427 (follow options for Metering from the recorded menu)

Email – RevenueProtection@Besutilities.co.uk

Phone – 01962 891164

Email – revenueprotection@utilita.co.uk

ESB Networks is responsible for the operation, maintenance and development of the electricity distribution system in the State.

The electricity distribution network includes all distribution stations, overhead electricity lines, poles and underground cables that are used to bring power to Ireland’s 2.3 million domestic, commercial and industrial customers. ESB is also a meter operator, who install, maintain and read the meters of 2.3 million electricity customers up to four times annually and provide this information to suppliers.

Phone – 1850 211827

Email – REVP.esbnetworks@esb.ie

Grosvenor Services Group is a utilities sector specialist, working with 18 UK energy and water companies, delivering customer-facing office and field-based services.

Grosvenor provides an end-to-end energy theft investigation service from lead right through to warrant via a nationwide field team skilled in revenue protection, customer engagement and debt collection:

• Transforming your data into actionable information
• Scheduling/deploying our UK wide specialist investigation team
• Conducting full on-site investigations, detecting/remedying theft and abstraction
• Working with your engineers to isolate the issue and make safe
• Assessing theft value and commencing payment collection
• Highly experienced in court procedures and warrant execution
• Optional meter storage

Phone – 0333 123 1471

Email – ask@grosvenorservices.co.uk

Mercia Utility Services specialises in face to face nationwide field services; we act as the customer facing support for utility companies. Mercia offers an end to end tamper and theft of utility service including:

• Investigation visits
• Full reporting including photos and suggestions for further action
• Working as multi-disciplinary team with engineers, DNO, MOP/ MAM, police, locksmiths, courts and utility provider to achieve the best service
• Providing evidence to prosecute and to calculate consumption
• Back office support to assist with the entire process

 Email –

customerservices@merciauk.com

revenueprotection@merciauk.com

Phone – 01827 318 350

SSE Business Energy supplies around 500,000 electricity and gas metering points. We are one of the UK’s leading energy companies, involved in the generation, distribution and supply of electricity and in the extraction, storage, distribution and supply of gas. At SSE we believe in making a difference, and our job is to provide the energy people need in a safe, reliable and sustainable way. At SSE our number one value is safety, if it’s not safe – we don’t do it.

Phone – 0345 070 9034

Email – business.energytheft@sse.com