Ofgem Guidance on Suppliers’ Rights in Case of Theft

Ofgem has published an open letter with guidance on suppliers’ rights and obligations in the case of gas or electricity theft.

The letter includes clarification for suppliers with regard to:

  • Disconnection and meter removal
  • Discontinuing supply and interation with the duty to supply
  • Marketing gas / electricity to domestic customers.

The open letter can be found here.