UKRPA Interoperability Protocol

In 2013 the UKRPA launched a Protocol aimed at improving the communication and support between housing associations and energy companies.

The UKRPA Interoperability Protocol improves working practices in the pursuit of revenue protection objectives as well as improving safety standards, by seeking to raise awareness through education and provide a means of escalation between energy organisations and housing associations and trusts.

Simon Brown of Liverpool Housing Trust, signatory to the Protocol, said:

“Energy theft can kill and our staff and contractors are now fully trained to spot the giveaway signs of energy theft which supports our zero tolerance approach to meter tampering.

The introduction of the protocol demonstrates our commitment to working collaboratively with key partners to detect and report energy theft.”


Principles of the Interoperability Protocol

(1) Parties to the Protocol will be either a UKRPA Full Member, Associate Member or Strategic Partner.

(2) UKRPA Members will provide a single contact point for signatory associations and trusts to make direct contact with relevant staff within their organisations.

(3) The UKRPA will provide a central helpline facility during normal working hours to support the Protocol.

(4) The UKRPA will provide energy theft awareness help and support for dissemination to signatory associations and trusts.

(5) Signatory associations and trusts shall report at risk situations to the relevant UKRPA Member or point of contact.

(6) Signatory associations and trusts shall facilitate access to any site or premises for any at risk situation for which it is responsible.


Sign up to the Protocol

For further information and to speak about acceding to the Interoperability Protcol, please call the UKRPA Secretary on 020 7090 1070 or email