The second Seminar of the 2019-20 UKRPA Seminar Programme was held on 13th June 2019. The event focused on vulnerability in the Revenue Protection space, particularly:
- Key industry stakeholders’ approaches to addressing vulnerable customers, including Ofgem and the Extra Help Unit;
- Consideration of wider understanding of vulnerability, including mental health; and
- Measures to address vulnerability employed by UKRPA Members, including discussion of what could comprise best practice.
The Seminar was well attended and facilitated valuable discussion regarding how Members and wider industry can provide the best service when managing energy theft and vulnerability.
We thank UKRPA Member Grosvenor Services for sponsoring the Seminar, which was a CPD accredited event, in addition to those who presented on the day. We look forward to welcoming you to the remaining 2019-20 Seminars. Please contact UKRPA@Gemserv.com if you have any questions.